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Privacy Policy
Craft-Ty
Victoria Street, Craig Y Don, Llandudno, North Wales, LL30 1LX
We are committed to protecting your privacy and handling your personal information responsibly.
This policy explains what information we collect, how we use it, and your rights in relation to that information.
When we refer to “we”, “us” or “our”, we mean Craft-Ty.
The Information We Collect
We may collect and process the following types of personal data:
Website Usage Information
This includes your IP address, browser type, location, pages visited and how you use our website.
This data is collected through analytics tools to help us improve our website and services.
Order & Service Information
Information you provide when placing an order, contacting us, or using our services.
This may include your name, address, email, phone number and payment details.
We use this information to:
- Process and fulfil orders
- Provide customer support
- Maintain website security
- Keep appropriate business records
Enquiry Information
If you contact us about products or services, we may use your details to respond and provide relevant information.
Email & Newsletter Information
If you subscribe to our newsletter, we will use your details to send you updates and offers.
You can unsubscribe at any time.
Correspondence
If you contact us by email, phone or contact form, we may keep a record of that communication for customer service and record-keeping purposes.
Legal Basis for Processing
We process your data based on:
- Your consent
- The performance of a contract (for example, when you place an order)
- Our legitimate business interests
- Compliance with legal obligations
Sharing Your Information
We only share your information where necessary.
We may share data with:
- Payment providers (to process transactions and refunds)
- Website hosting providers
- Professional advisers or insurers (where required)
- Service providers such as Google Analytics
We will only share information with third parties for marketing purposes with your express permission.
We do not sell your personal data.
International Data Transfers
Our website hosting is based in the UK.
Some service providers, such as Google Analytics, may process data outside the UK or European Economic Area. Where this happens, appropriate safeguards are in place in accordance with data protection laws.
How Long We Keep Your Data
We only keep personal data for as long as necessary to:
- Fulfil the purpose it was collected for
- Comply with legal requirements
- Resolve disputes
- Maintain appropriate business records
Your Rights
Under UK data protection law, you have the right to:
- Request a copy of the personal data we hold about you
- Ask us to correct inaccurate information
- Request that we delete your data in certain circumstances
- Object to certain types of processing
- Withdraw consent for marketing at any time
To request your data, we may ask for proof of identity to protect your information.
Requests are normally free of charge, although we may charge a reasonable fee for excessive or repeated requests.
Cookies
Our website uses cookies to improve your browsing experience.
Cookies help us:
- Recognise you when you return to the site
- Improve website security
- Analyse website performance
- Remember your cookie preferences
We use Google Analytics to understand how visitors use our website.
You can manage or disable cookies through your browser settings. Please note that blocking cookies may affect how the website functions.
Updates to This Policy
We may update this Privacy Policy from time to time.
Any changes will be published on this page.
We recommend checking this page occasionally to stay informed.
Contact Us
Craft-Ty
Victoria Street
Craig Y Don
Llandudno
North Wales
LL30 1LX
Phone: 01492 830958
Email: [email protected]
Data Protection Contact
Data Protection Contact: Sharon Lindskog
Email: [email protected]